Contact
Talk to a real licensing specialist.
Email is the fastest channel. We answer 24/7 — median first response under 2 hours.
Support
support@licensevault.net
Activation issues, delivery questions, refund requests.
Sales
sales@licensevault.net
Volume quotes (25+ seats), invoicing with VAT, custom bundles.
Response times
Median first response is under 2 hours, 24/7. 95% of activation replacements are resolved within the same business day. We never use chatbots or off-shore call-center scripts — every reply is written by a licensing specialist.
What to include
- Your order number (in the email subject)
- The product name and edition
- A screenshot of any activation error, if applicable
- The OS version (for Windows / Office issues)
Frequently asked
- What's the fastest way to reach support?
- Email support@licensevault.net with your order number in the subject line. Median first-response time is under 2 hours, 24/7.
- Do you offer phone or live chat?
- We're a digital-delivery business and intentionally don't run phone support — it lets us keep prices low and response times high. Every issue is handled by a licensing specialist over email.
- I can't activate my key — what do I do?
- Reply to your order email with a screenshot of the error. If the key has truly failed activation, we replace it free of charge under our lifetime guarantee, usually within an hour.
- Do you handle volume / business orders?
- Yes. For 25+ seats or any Microsoft 365 Business / Windows Server / SQL Server volume order, email sales@licensevault.net for a custom quote and invoice with VAT.