LicenseVault

Contact

Talk to a real licensing specialist.

Email is the fastest channel. We answer 24/7 — median first response under 2 hours.

  • < 2h

    Median first response

  • 3

    Timezones covered (CET/EST/JST)

  • 7

    Languages answered natively

  • 95%

    Replacements solved same day

Supportsupport@licensevault.net

Activation issues, delivery questions, refund requests.

< 2h median · 24/7
Salessales@licensevault.net

Volume quotes (25+ seats), invoicing with VAT, custom bundles.

1 EU business day
Privacy / GDPRprivacy@licensevault.net

Data access, deletion or export under EU GDPR.

Within 30 days
Securitysecurity@licensevault.net

Coordinated disclosure of vulnerabilities.

Acknowledged in 24h
Presspress@licensevault.net

Media enquiries, interviews, partnership requests.

2 business days
Legallegal@licensevault.net

Notices, takedown requests, rights-holder enquiries.

5 business days

Response times

Median first response is under 2 hours, 24/7. 95% of activation replacements are resolved within the same business day. We never use chatbots or off-shore call-center scripts — every reply is written by a licensing specialist. Volume / B2B quotes are returned within one EU business day.

What happens after you email

  1. 1

    Ticket opened

    An auto-reply confirms receipt with a ticket reference. It is not a bot answer — it just tells you we have the message.

  2. 2

    Matched to your order

    We look up the order by email or order number, so you never have to re-send your key, invoice or purchase date.

  3. 3

    Specialist replies

    A licensing specialist answers with the exact fix — a command, a settings path, an edition swap or a replacement key.

  4. 4

    Resolved or escalated

    If it isn't solved in two exchanges, the ticket escalates to the fulfilment lead, who can reissue keys or refund directly.

What to include

  • Your order number (in the email subject).
  • The product name and edition.
  • A screenshot of any activation error, if applicable.
  • The OS version (for Windows / Office issues).
  • The exact error code if Windows or Office returned one (e.g. 0xC004C003).

Before you email

Most activation problems are clock/timezone errors (0x80072F8F) or edition mismatches (0xC004C003). Our activation troubleshooting guide fixes about 80% of issues without needing to wait for a reply. For install steps see /help/installation.

Common requests we can handle instantly

  • Resend a lost key

    Email us from the address used at checkout and we re-send the original delivery mail within minutes.

  • Reissue an invoice

    Company name, VAT ID or billing address corrections are handled before delivery, and same-name reissues after.

  • Replace a failed key

    Send the activation error screenshot; replacements ship under the lifetime guarantee, usually within the hour.

  • Swap an edition

    Bought Home instead of Pro? If the key is unactivated we swap it and settle the price difference either way.

  • Start a refund

    Within 14 days and unactivated, refunds go back to the original payment method — no explanation required.

  • Quote extra seats

    Adding seats to an existing deployment keeps your original per-seat price for 12 months.

Hours & languages

Email queue is monitored 24/7 across three time zones (CET, EST, JST). We answer in English, French, German, Italian, Spanish, Portuguese and Polish natively, and machine-assisted in the remaining EU languages.

Office address (for legal correspondence only)

LicenseVault s.r.o., Pražská 1148/9, 102 00 Prague 10, Czech Republic. Please do not send physical mail for support — it will delay your reply by several days. Use email instead.

Frequently asked

What's the fastest way to reach support?
Email support@licensevault.net with your order number in the subject line. Median first-response time is under 2 hours, 24/7.
Do you offer phone or live chat?
We're a digital-delivery business and intentionally don't run phone support — it lets us keep prices low and response times high. Every issue is handled by a licensing specialist over email.
I can't activate my key — what do I do?
Reply to your order email with a screenshot of the error. If the key has truly failed activation, we replace it free of charge under our lifetime guarantee, usually within an hour. See /help/activation for the most common error codes.
Do you handle volume / business orders?
Yes. For 25+ seats or any Microsoft 365 Business / Windows Server / SQL Server volume order, email sales@licensevault.net for a custom quote and invoice with VAT.
How do I report a security issue?
Email security@licensevault.net. We acknowledge within 24 hours and do not pursue legal action against good-faith researchers acting under coordinated disclosure.
How do I exercise my GDPR rights?
Email privacy@licensevault.net with the email used on your order. We respond within 30 days. See the /privacy page for the full list of rights.
Can I get an invoice with a different company name?
Yes, before delivery. After delivery, invoices can only be re-issued with the same name on the original order for VAT-trail reasons.